Return Policy
We limit returns to 30 days for exchange or refund for defective merchandise.
Non-defective returns will be charged a 20% restocking fee and shipping fees to and from the customer will be the responsibility of the customer. Please contact us before returning to
get return instructions otherwise returns may not be accepted.
Shipping Time and Delivery
Orders are processed and ship out within 1-2
days and are delivered within 5-10 days by Fedex. You should
receive a confirmation email right after ordering if an email
address is provided when ordering. You will receive another confirmation once your card has been
charged and another once your order has shipped and we have a tracking number
for you.
Shipping Costs
Shipping is based on the total weight of
the order + a base cost. Shipping can be calculated by clicking the buy buttons
for each product. You are presented with Economy, UPS (Fedex) 2nd Day and 3rd day
shipping rates, which you can choose from later.
How to Pay?
CODs: We're sorry, we do
not accept CODs.
Checks/Money orders: We do accept
checks/money orders. You can enter your order online by selecting the payment by
check option. After you may send us payment by check or money order to:
JL Ryan
53 Avenue C
Burlington, Vermont 05408
Credit cards: We accept Visa, MasterCard, Discover, and
American Express. You may use any of these forms of payment once you enter your
order and are asked for payment.
Paypal: Yes, we do now accept payment by Paypal. Either select the option when checking out or send
payments to: service@jlryan.com.
Over the phone: You may call in your order to us. However,
it is better to enter your order online first so that way there is less chance
of us getting the order information incorrect. You may order online and select
the “call for credit card payment” option. After you have submitted the order
you may simply call us at 802-735-2149 and provide us the credit card number if
you don’t wish to give it online. Or, we will call you for it within 24-48 hours
if you don’t call us first.
Meeting Competitors' Prices
We will often try to meet or
even beat a competitors price. Just let us know where the better deal is and
we'll let you know know if we can match it. |
